What makes an organization great is often its people, culture and its uniqueness.
Quality, is about the Customer. It is everything that builds customer satisfaction. It is what the Customer can find in our product and services and not what we are putting inside them.
The most difficult thing of working with people is to achieve the exact point at which all these items (estimation, costs, expectations, etc), are clear to each of those involved. The human being is unique, so it is normal to say that we all have different perceptions of things, even speaking the same language. How can we make sure we are delivering to our customer what they are expecting from us?
If we do not deliver what our customer needed, “Blame the process, not the people”
Often, the words “process” and “procedure” are used synonymously to describe how something needs to be done. However, when…
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