Quality and Agility linked by Processes

What makes an organization great is often its people, culture and its uniqueness.

Quality, is about the Customer. It is everything that builds customer satisfaction. It is what the Customer can find in our product and services and not what we are putting inside them.

The most difficult thing of working with people is to achieve the exact point at which all these items (estimation, costs, expectations, etc), are clear to each of those involved. The human being is unique, so it is normal to say that we all have different perceptions of things, even speaking the same language. How can we make sure we are delivering to our customer what they are expecting from us?

If we do not deliver what our customer needed, “Blame the process, not the people”

Often, the words “process” and “procedure” are used synonymously to describe how something needs to be done. However, when…

View original post 1,048 more words

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.